GENERAL TERMS AND CONDITIONS FOR RENTING GUEST ROOMS
1. APPLICABLE PROVISIONS AND ACCEPTANCE OF THE GENERAL CONDITIONS
All reservations for stays in guest rooms whose owner is a member of the Fédération des Gîtes de Wallonie and exclusively these reservations are subject to these general conditions. Unless expressly stipulated otherwise, the customer is deemed to have read the said conditions and to have accepted all the clauses at the latest when paying the reservation deposit or taking possession of the room. The owner certifies that the rented property complies with Book III of the Walloon Tourism Code relating to fire standards for local tourist accommodation.
2. FORMATION OF THE CONTRACT AND PAYMENT OF THE PRICE
The reservation becomes effective and constitutes a rental contract once the customer has sent the owner a deposit of 50% of the amount of the price of the stay. Taking possession of the room also constitutes a rental contract. Prices are inclusive of all charges, excluding tourist tax and any supplements. The balance of the stay is to be paid on arrival at the owner. Consumption and additional services not provided for in advance will be paid at the end of the stay to the owner. Unless otherwise stated, all on-site payments are cash only.
3. CANCELLATION OF THE CONTRACT
Any cancellation by the customer must be notified by letter, fax (fax), email or telegram addressed to the owner.
• If the cancellation occurs more than 30 days before the start of the stay, the deposit will be refunded in full. In other cases, the deposit remains with the owner.
• If the cancellation occurs less than 48 hours before the start of the stay, the deposit remains with the owner who reserves the right to claim the balance of the price of the accommodation.
• In the event of a shortened stay, the price corresponding to the cost of the accommodation and the additional services requested but not used remains fully acquired by the owner.
In case of cancellation of the stay by the owner before the start date of the stay, he must inform the customer by all possible means and confirm by registered letter with acknowledgment of receipt. The customer, without prejudging recourse for compensation for any damage suffered, will be immediately reimbursed for the sums paid. Except in cases of force majeure, he will also receive compensation equal to half the price of the stay if the cancellation occurs less than 48 hours before the start of the stay or will be offered accommodation of the same or higher quality at the price of his reservation.
4. ARRIVAL, DEPARTURE AND DURATION OF STAY
The customer must present himself on the specified day and at the times indicated. By legal obligation, the customer will be asked, upon arrival, to communicate the information necessary for the control of travelers (contact details, identity number, etc.). In case of late or delayed arrival, the customer must notify the owner. If the customer has not appeared within the hour following the day and time scheduled for the start of the stay, the reservation becomes void and the owner can dispose of his guest rooms. The deposit remains with the owner who reserves the right to claim the balance of the price of accommodation.
Unless otherwise agreed with the owner, departure is before 11:00 a.m. In the event of a reservation for a fixed period of more than 15 days, or for an indefinite period, the parties will jointly draw up an inventory. The customer who makes a reservation with an owner for a fixed period can in no case claim any right to stay in the premises beyond the period provided. Assignment or subletting is prohibited.
5. USE AND OCCUPANCY OF PREMISES
The customer must respect the peaceful character of the premises and make use of it in accordance with their destination. He will take into account the tranquility of the other occupants and the owner. Parents will also ensure that their children respect the rules of life of the place. The reserved stay is fixed for a specific number of people, including babies and young children. If the number of customers exceeds this number, the owner has the right to refuse the additional customers or to oblige the customer to book another room (if available) to accommodate these customers, at the price displayed. The refusal can in no way be considered as a modification or a breach of contract at the initiative of the owner, so that in the event of
departure of the customer, no refund can be considered. Pets are only accepted with the owner's specific agreement. In the event of non-compliance with this rule, the owner has the right to refuse the client's entry into his room. The refusal can in no way be considered as a modification or a breach of contract at the initiative of the owner, so that in the event of the client's departure, no refund can be considered.
The customer is invited not to smoke or eat in his room to avoid accidents that could affect the quality and atmosphere of the accommodation. He undertakes to return the room and the furniture made available to him in good condition.
6. DISPUTES
Any complaint relating to the inventory of fixtures must be
• immediately notified to the owner,
• submitted to the Fédération des Gîtes de Wallonie by email, fax or post within three days of the start of the stay.
Any other complaint relating to a stay may be addressed to the Federation, which is competent to issue a proposal in favor of an amicable agreement. Failing this, only the courts of the judicial district of the place where the building comprising the rooms is located are competent.